Keep your security systems and network ready
We provide maintenance and technical support services for surveillance camera systems, networks, fiber optics, access control systems, recording devices, and data rooms, whether through a periodic maintenance contract or a technical visit when needed.
Our goal is not just to address the fault after it occurs, but to reduce faults and outages before they affect the operation of your facility or its level of protection.
Maintenance services include
CCTV camera maintenance
- Camera inspection, image quality, and night vision testing
- Cleaning camera lenses and external housings
- Inspection of recording devices and storage capacity
- Resolving recording interruptions or missing footage
- Reconnecting remote viewing on mobile and computer
- Inspecting wiring, extensions, and power sources
- Resetting alerts and access permissions when needed
Network and Internet Maintenance
- Inspection of network points and data cabling
- Troubleshooting weak connectivity or network interruptions
- Inspection of switches, racks, and Wi-Fi devices
- Organizing and labeling cables inside network racks
- Resolving wireless coverage and signal issues
- Reviewing network settings and access permissions
Fiber optic maintenance
- Inspection of signal quality and connection stability
- Testing fiber optic points and identifying fault locations
- Re-splicing fiber optic cables when needed
- Inspecting patch cords, connectors, and distribution boxes
- Issuing a technical inspection report upon request
Access control system maintenance
- Inspection of fingerprint and access card devices
- Maintenance of magnetic and electric door locks
- Updating user access permissions
- Troubleshooting door access or attendance logging issues
- Inspection of power supply units and backup batteries
Types of service
On-demand maintenance visit
- Suitable for unexpected faults or one-time service needs. Includes technical inspection, identifying the root cause of the issue, and providing the appropriate solution.
Periodic preventive maintenance
- Scheduled visits to inspect the system, clean components, and test operational readiness before issues occur. Suitable for villas, offices, and small to medium-sized facilities.
Annual maintenance contract
- A dedicated service for facilities that require continuous support and monitoring. Includes scheduled visits, priority response, technical reports, and ongoing monitoring of devices and system status.
SLA Service Level Agreement
- Suitable for sensitive or multi-site facilities. Includes defined response times, fault escalation procedures, periodic reports, and clear operational responsibilities based on the contract scope.
Request maintenance service
Steps to request maintenance
- Submit the maintenance request through the form or via WhatsApp.
- Review the system type and current issue.
- Schedule a technical visit or provide remote support.
- Issue a technical report and quotation if repairs or spare parts are required.
- Implement the solution and test the system before closing the request.
- Recommend a periodic maintenance contract for cases that require ongoing support and monitoring.
Why choose a maintenance contract?
- Reduce the risk of unexpected camera or network downtime.
- Maintain recording reliability and storage integrity.
- Detect weak cabling or failing devices before breakdowns occur.
- Priority scheduling for technical visits and support.
- Clear technical reports that support management decision-making.
- Lower the cost of major failures caused by neglect or delayed maintenance.